Local BMW Service Weird Experience / Input Needed


So I own a 2011 335d that has about ~80,000 miles on it. Beginning about a year ago, I had a “Service Engine Soon” light come up, didn’t feel any issues, the car ran fine. Anyways, had some free time, took the car for a diagnosis/estimate to solve this issue. The car is obviously out of warranty, so I took it to a locally-owned BMW independent service center in the Cincinnati area. The next day I hear back from them, the swirl flap actuator needs to be replaced, BMW has a service bulletin out for this repair, and I get the estimate.

Estimate from a year ago – https://imgur.com/a/mH1si

Okay, not too bad. But because carbon build up is a real issue in these diesel BMW’s, I was told that I should wait until I do the carbon build up cleaning to do this repair as they are both in the same relative area so the labor will be much cheaper. The local BMW dealer did carbon build up cleaning on this car at 55,000 miles, so I was going to wait a bit, the car was at like ~ 70,000 miles at this point. I agree and go on my way.

A few days ago, I came across another period of relative free time and decided it was time to do the swirl flap actuator and the carbon build up cleaning. The car seemed to idle a bit rougher than usual at times. So I go to the same locally-owned BMW independent service center. I drop the car off at the appointment time. A day goes by, no call. So I call to see if there are any updates. He starts telling me a bunch of things, mind you he’s not the mechanic, he’s the “advisor”. I just ask for him to email me the estimate. I get the estimate and I think I died a little bit on the inside.

Current estimate – https://imgur.com/a/N7lUE

The same exact repair (#2) is now $2144 instead of $644. The SCR metering job (#3) is now $491 instead of $144. Why? I know prices increase, and I would’ve swallowed a reasonable increase, but this is crazy. The labor they attribute to the jobs seems absolutely insane. Many of the parts in the first two jobs seem as though they are just duplicates. They billed the “metering unit” twice. There seems to be a lot of overlap in labor between all of these jobs, but that doesn’t seem to be taken into account.

I am not a mechanic by any means. I know a bit about cars, but very elementary knowledge. Naturally, pretty bummed after seeing the estimate. I’ve submitted their service job descriptions (without the pricing) to a couple of other independent service centers around me and will see what they quote me.

Could someone please shed some light and/or opinions on this matter and advise on how to proceed?


submitted by /u/dmit1989
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